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24 January 2022

E-commerce courier: how to choose who to entrust an online store's shipments to?

The transport company that manages e-commerce shipments is a fundamental component capable of having a very strong impact on the development (positive or negative) of an online store. Those who sell on the internet, totally depend on the transport company, rely on it to deliver their products to the customer or, in any case, to the final recipient.

Any obstacle or problem that adversely affects shipments can equally adversely affect the company's reputation and the likelihood of a one-time shopper turning into a repeat customer.

The choice of e-commerce couriers depends on many variables but must always fall on a company who can adapt to the needs of different types of companies, satisfying the specific requirements of e-commerce.

What to look for in a good e-commerce shipping company?

There is no single answer to this question since, as we said before, each company has its own specific characteristics and needs to satisfy. However, there are a number of factors that must always be taken into consideration when it comes to choosing the company to manage e-commerce shipments.

The type of product to be shipped

Depending on the type, weight and size of the product, some couriers are more specialised than others, (e.g. in transporting heavy and bulky items or delicate products).

At Aldieri, we also transport abnormal loads and we are specialised in transporting goods with particular storage and management requirements (high tech, fashion & luxury, food, pharmaceutical and cosmetic products).

Product destination

Where are we sending the goods? Some couriers are more specialised in small locations, others have national or international coverage. At Aldieri, we carry out national and international shipments. in Aldieri realizziamo spedizioni nazionali e internazionali.

Delivery method

This aspect is often closely linked to the type of goods shipped. For example, a household appliance e-commerce business will have to make sure that the transport company it relies on guarantees delivery to the home of the final recipient. Or better yet, to the door or even inside the house.

At Aldieri, we also deal with B2C logistics by organising deliveries based on the specific needs of the customer and the recipient to whom the goods are directed (porterage, permits for Limited Access Areas (ZTL), etc.) who are notified of the delivery through a pre-alert system.

Shipment speed

Delivery speed is one of the key factors for customer loyalty. More and more people decide where to buy based on the speed with which they will receive the products.

At Aldieri, we guarantee maximum speed in managing shipments and delivering products to their destination.

The ability to track the order

Those who buy online pay in advance for something they have not yet received, so it is understandable that they would want to make sure that everything is going well during transport.

At Aldieri, thanks to our tracking service, it is possible to check where the order is, 24 hours a day, 7 days a week from all devices in an extremely easy and intuitive way.

Additional services

At Aldieri, we offer the opportunity to take out All-Risk insurance on goods, which is an insurance coverage that covers all types of risk.

We also use StockSystem® software, Replica Sistemi's warehouse management system to manage logistics flows, increase productivity and efficiency, reduce costs and errors and optimise warehouse logistics performance.

The use of specific software to manage orders and shipment data

Perché è un fattore che dovrebbe interessarci quando scegliamo un’impresa di consegne ecommerce?

Why is this a factor that should interest us when choosing an e-commerce delivery company? Because the use of specific logistics software allows transport companies to save time, minimise errors and automatically create updates on the status of the goods.

The management of your e-commerce shipments with Aldieri

Our company has many years of experience in managing e-commerce shipments, so we have also adapted our processes to digital needs, a channel with significant logistical differences compared to traditional physical stores.

At Aldieri, we leave nothing to chance. In fact, we are aware that the digital world is characterised by its complexity, its dynamism and constant change. This is why we have made sure that our infrastructures and services are easily adaptable to the challenges of the future.

If you are looking for a logistics company to manage your e-commerce shipments, contact us: we would love to know your needs and show you how we can help your online store grow!

WOULD YOU LIKE TO REQUESTA QUOTE?

We're on the job for you 24 hours a day, 7 days a week and we can process quotes in less than 30 minutes if it's particularly urgent. 

Do you need a consultation for your company? For cases that require more complex solutions, we create special working groups that are able to offer you the most suitable solution for your needs.
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